Privacy Policy

Truck Centre WA > Privacy Policy

Privacy Policy

Last updated: 22 October 2025

1. Introduction

Welcome to The Truck Centre WA (“we”, “us”, “our”). We are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website [https://tcwa.com.au](https://tcwa.com.au) (the “Site”) or use our services.

By using our Site or engaging our services, you accept the practices described in this Privacy Policy.

 

2. What personal information we collect

We may collect and hold the following types of personal information:

  • Contact information: name, address, telephone number, email address.
  • Service information: details of plumbing/gas issues you report, location of the work, property details.
  • Payment and billing information: invoice details, payment method, billing address.
  • Communications: enquiries you send via the Site contact form, phone calls, SMS messages.
  • Website usage information: IP address, browser type, operating system, pages visited, time spent, referral sources (via cookies or analytics).
  • Other information you voluntarily provide (for example, when requesting a quote or booking a service).

 

3. How we collect your information

We collect personal information:

  • Directly from you (for example when you fill in a contact/booking form on the Site, call us, send email or SMS, or otherwise engage our services).
  • Automatically via the Site – e.g., through cookies, analytics tools, server logs.
  • From third-parties if necessary (for example, a payment or invoicing service, or if you provide a referral).

 

4. How we use your information

We may use your personal information for the following purposes:

  • To respond to your enquiries, process bookings or quotes, provide services you request.
  • To invoice you, process payments and manage bookkeeping.
  • To manage our relationship with you, including sending service updates, appointment reminders or customer satisfaction requests.
  • To improve our services and the Site (for example analysing website usage to enhance user-experience).
  • To meet legal and regulatory requirements (e.g., tax, licensing, workplace safety).
  • For marketing purposes (only where you have consented or where permitted by law) – e.g., sending you information about our services, promotions, newsletters.

 

5. Disclosure of your information

We will not sell your personal information. We may disclose your information to:

  • Our employees, contractors and service providers who assist us in providing our services (for example book-keepers, payment processors, IT providers).
  • Third-party analytics and website-hosting providers.
  • Legal or regulatory authorities when required by law (for example in relation to licensing, compliance or safety investigations).
  • Any other party with your express consent.

 

6. Cookies and tracking

We use cookies and similar tracking technologies on our Site to:

  • Record and analyse website usage (for example pages visited, how long users stay).
  • Improve functionality (for example remembering your preferences).
  • Support marketing or referral tracking (if applicable).

You can control cookies through your browser settings (for example blocking cookies or deleting existing ones). However, if you disable cookies some parts of the Site may not function properly.

 

7. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include secure servers, encryption (where applicable), access controls and staff training.

However, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your information.

 

8. Data retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law (for example tax, warranty and licensing records). We review our data retention practices periodically.

 

9. Access and correction

You may request access to the personal information we hold about you, and ask for corrections if you believe it is inaccurate, incomplete or out-of-date. Please contact us (see ‘Contact Us’ below) and we will respond within a reasonable timeframe.

 

10. Overseas disclosure

If we transfer your personal information overseas (for example to a cloud service provider located outside Australia), we will take reasonable steps to ensure that recipient handles your information in a manner consistent with the Australian Privacy Principles.

 

11. Children’s privacy

Our services are not directed at children under 18 years. We do not knowingly collect personal information from children without parental consent. If you believe we have collected personal information from a child without such consent, please contact us and we will take steps to delete it.

 

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect when changes were made. We encourage you to review this Policy periodically. Your continued use of the Site or our services after changes indicates acceptance of the updated policy.

 

13. Contact Us

If you have any questions about this Privacy Policy or wish to request access or correction of your personal information, please contact us: